Thank you for choosing latinosrus.com -
We work hard to provide our customers with the best possible customer service.
All products shipped via FEDX or USPS mail - shipping amounts are calculated based on flat rate prices.
Where we ship
Currently we ship to addresses within the 50 states of the US. If you live outside the continental United States (ie. Canada, Europe) please contact us for correct shipping fees.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information is valid, here is what you can expect?
Ground - If your order is placed M-F, before 1 P.M. EST, your order will usually leave our facility within 2-3 days of you order it. UPS picks up from our facility at the end of the day each day of the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit FEDX.com. We also ship many orders via USPS Regular and Priority mail.
IMPORTANT EXCEPTIONS: Fedx does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that fedx is not picking up or delivering are not considered shipping days. When counting up your shipping days, consider this important information. fedx also does not ship to PO BOXES.
*We are not responsible for fedx's or USPS's performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. fedx only guarantees and accepts claims for fast shipments, (not ground). fedx does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
Returns & Exchanges
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, unless a mistake is made by us. Any shipping fees originally paid on your order is non-refundable. Here are the exceptions and clarifications:
* Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
* We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1 week for processing.